Gastroscopy and Colonoscopy Cost at Alexandra Hospital

 Last Year I have done my Gastroscopy and Colonoscopy at Singapore Alexandra hospital due to no appetite and sudden loss of weight for > 10%. Doctor advised to do endoscopy only as it only need to do fasting and can be done earlier as compare to colonoscopy that need to do a clean bowel procedure. 

I counter propose to do Gastroscopy and Colonoscopy together to have a thorough check on my digetive system since it is using the same operating theatre and facilities. 

The doctor agreed the proposal and had arranged the procedure at the later date for both scope.

Attach is the cost at the Alexandra Hospital after the government subsidise for their citizen.

As compare to private hospital, there is a huge differences in the hospital charging

Gastroscopy and Colonoscopy Diagnostic Package Cost at Gleneagles Hospital

 Recently my wife had his gastric pain for several months. So we decided to consult a specialist at Gleneagles Medical Centre. The consultant was very detail in explain the possible causes and recommended my wife to do a thorough check on the stomach and also colonoscopy. As we are insure with insurance and the doctor is also the panel doctor recommended by the insurance company, the cost will be covered by the insurance company. 

For patient that want to do the gastroscopy and colonoscopy in Gleneagles Hospital, you may take the below bill as a reference for your budgeting.

NTUC Fairprice Save with $20 OFF on Fairprice Online Campaign Review

I had participated in the NTUC Fairprice Save with $20 OFF on Fairprice Online Campaign and had also read the term and condition. It stated that on the first purchase above $49 will get $10 off.

The second $5 off will be send to participant one day after the utilising the first promotion.

On 20 Jun I had used the $10 off promotion code.. However I had been waiting for the return promo code for quite a number of days and no email from Fairprice. Finally i email to the customer feedback on 25 Jun and then they send me the return promotion code.

After received the email, i immediately did the survey and utilise the return promotion code. This time hopefully they will send me the 2nd return promotion code. But in the end after 7 working days, still no email receive and i need to send the email again.

The email reply with the promotion code but this time i need to spend $100 in order to enjoy the $5 off. The NTUC Fairprice campaign is attractive to me but IT department in the4 NTUC Fairprice is not supporting the campaign and need the customer to trigger and ask for the return promotion code, It is a very bad customer experience and hopefully the NTUC FairPrice marketing department need to look into it. If your IT cannot support for the campaign then you should not market it. In the end it will gave a very negative feedback in the social media.

Bad Experience with Singtel DASH

on 7 Jun I use Singtel Dash successfully tap into Queenstown MRT but unable to tap out the Yio Chu Kang MRT. The station manager check my singtel dash and not able to find the details. In the end he manually lift the mrt gate to let me out. After that i afraid the same problem would happened again and decided to use the net FlashPay card to take another bus to my workplace that cost me $0.83. On 8 Jun Singtel charge me $1.63. Meaning the total journey costed me $2.46 instead of $1.71. On the 8 Jun send the feedback but no reply. Call the help desk today, the staff Rzaci ask me directly liaise with SimplyGo for the error in deduction. This is the customer service that the Singtel DASH provide. I dare not to use SingTel DASH for the public transport again.

Safety Alert - Philips Rice Cooker HD3027

Last Year I had bought a Philips Rice Cooker HD3027 for standby in case of my old rice cooker spoilt.

Last week my old rice cooker spoilt and I started to use the new Philip Rice cooker HD3027. On the second time of used, I put the rice cooker to warm mode, after 10 mins, I started to smell burning from the rice cooker. I quickly turn off the power and open the cover, all my rice was burn to brownish colours. On the third time of used , I turn on the rice cooker to warm my rice again, after 45 mins, the rice cooker could not be opened. I quickly turn off the power and wait till it cool down then can open the cover. To my horror, the housing of the rice cooker was melted and luckily I turn it off early if not it will be a fire hazard.

I had reported the case to Philips Consumer Care and below was their reply :

This is an update on your case. As per relevant team, you can bring the unit to our service center for assessment however setting proper expectation, if they have proven that it is not a manufacturing defect then charges may apply. 

Another option I have for you is to provide you a 30% Discount Code you can use to buy a new unit thru our Online Shop: https://www.philips.com.sg/shop/ 

If you need further assistance, please let me know.

Kind regards,

Ren
Philips Consumer Care Consultant
Hotline Number: +65 6882 3999
WhatsApp: 96651349

This is a ridiculous customer service reply to the customer. As a responsible company and for the safety of the consumer, they should take the initiative to bring the product back to their company for investigation. May be this is the only one that gave the fire safety hazard to the consumer but I can be assure that this product got the flaw which is the warm mode not function as it suppose to be.

Standard Chartered Bank Shop, Shake, Win Game 2017

The Standard Chartered Bank Shop, Shake, Win Game is extended to 31 July 2017. Yesterday I have spend and received the SMS from the bank to play the shake game. It is a simple game that shake the shopping bag using the finger. I have won for myself a $5.

Standard Chartered Bank Shop, Shake, Win Game 2017 Prize

Receive Apple ID Phishing Email and Website Again

Today I receive the email indicated to me that so -Service- m -Service- e -Service- o -Service- n -Service- e l -Service- o -Service- g -Service- g -Service- e -Service- d i -Service- n -Service- t -Service- o y -Service- o -Service- u -Service- r A -Service- p -Service- p -Service- l -Service- e I -Service- D f -Service- r -Service- o -Service- m a -Service- n u -Service- n -Service- k -Service- n -Service- o -Service- w -Service- n -Service- d -Service- e -Service- v -Service- i -Service- c -Service- e a -Service- n -Service- d -Service- b -Service- r -Service- o -Service- w -Service- s -Service- e -Service- r.  The email as follow :

Once you click on the link it will bring to you the similar apple website :

For those that not IT savvy will think that this is the real website and started keying the ID and password.  By then your apple ID and password will be made know to the phisher.

How to know that this is a phishing email. 

Firstly the email should not send to many receiver.

Secondly, the sender email look suspicious - > Apple ID

Thirdly the link is the correctly link to apple website ->https://bit.ly/2qaZSit

The correct apple website address should be ->https://appleid.apple.com/#!&page=signin

How to make a claim for NETS flashpay double deduction

Recently I pay the french fries using the NETS Flashpay. When I first tap the card, there was no response from the system. The cashier reset and ask me to tap for another 2 times and finally a receipt was printed out. I checked the amount deduction was correct and throw away the receipt. However when i check the transaction history on the NETS Flashpay and discovered that there was a double deduction.

I search the NETS website(https://www.nets.com.sg/support/faqs/faq-nets-flashpay/i-encountered-double-deduction-when-i-exited-the-car-park-how-do-i-proceed-with-the-claims-of-my-nets-flashpay-card) and only can find the similar solution for the double deduction as follow:

I encountered double deduction when I exited the car park. How do I proceed with the claims of my NETS FlashPay Card?

You may perform a printout of your NETS FlashPay Card statement and email a copy to info@nets.com.sg with the following information:

Customer name (as per NRIC): 
Contact (Mobile preferred): 
NETS FlashPay Card No.:
Transaction Date:
Car park Location:

I send the email to NETS and the reply is as follow :

In conclusion, all the retail double deduction will need to seek refund from the merchant directly. In the end i did not get the refund as this is not worth for the time spend and reason out with the merchant.

Singtel Dash Hong Bao Draw and Win $88 Dash Credit.

Singtel Dash is having a Dash Hong Bao Draw with sure-win prizes of up to $888 Dash credit and WATSON is having 10% Cashback on Watsons’ 20% storewide sale this weekend from 13 Jan to 15 Jan 17. Today I go to WATSON and buy a $39 product to enjoy the 20% discount and at the same time using the SIngtel Dash to pay for the product so as to enjoy additional 10% discount plus Hong Bao Draw. I am lucky that I have won $88 Dash credit.

POSB and DBS online Transaction Error

Quite a number of times when I use the POSB or DBS credit or debit card doing online transaction will encounter error.

After receiving the OTP from the DBS and enter the OTP, the system started to wait for 3dsg.dbs.com for the verification. Most of the time there will be time out and the transaction will not get through. However when I use other bank credit or debit card, no error will encounter.

I have reported the incident to the bank but this online transaction error still not solved.

The Cost of Using Novena Surgery Pte Ltd

Recently my children had a bad toothache. We had brought her to National Dental Centre and second opinion on private paediatric dentistry, both of them indicated that my children need to remove at least 5 tooth. However the National Dental Centre charge me more than S$6000 without subsidiary and the private paediatric dentistry was S$4500. This is because my children need to undergo general anaesthesia.

In the morning, my children had fasted for more than 10 hours and went to Novena Surgery Pte Ltd for the one hour operation. After the one hour operation, the bill came to me and it costed S$1867.95 for using the one hour facilities and anaesthetist.

How Long it Take for Insurance Claim to Credit into CPF

There is no standard of service in the CPF to credit the insurance claim into the owner CPF medisave account. Recently there were 2 cases happened to my mother. First one is on Sep 16 when the insurance company had issue a claim payment to my mother CPF medisave account. Waiting for 3 weeks and checked online and the money was not in until I send an  email to CPF then it immediately credit in.

Second occasion was happened in 1st November when the same insurance company had issue a claim payment to my mother medisave account. However after waiting for 4 weeks, the money still not in until I wrote the email to the CPF. Immediately on the same day that i wrote the email, the money was credited in.

I wonder is it the standard operating procedure in the CPF that we need to write email to them to enquiry then they take action. If not how long will the CPF need to take to do the process.

I have asked the question on how long the CPF need to take to process the claim credit but till now no reply from them.

PS - Manage to find the service standard for the CPF https://www.cpf.gov.sg/Members/AboutUs/about-us-info/service-standards-for-members/healthcare

Healthcare Matters	Manual Transaction		E-Transaction
Medisave	Not applicable		We will pay the hospital by the  3rd working day from the day we receive your claim from the hospital
Reimbursement from Employers/Insurers to Medisave	We will credit the reimbursement to your Medisave Account by the 14th working day from the day we receive it together with all necessary documents		We will credit the reimbursement to your Medisave Account by the 5th working day upon successful submission

However the above 2 cases already clearly indicate that the service standard by the CPF is only on paper only.

Personal Accident that Allow to Renewable Yearly for Life

Most of the Personal Accident Insurance in Singapore only for applicant below 70 years old and renewable to 75 years old. After 75 years old there will be no more personal accident insurance coverage for the elderly. Singapore’s life expectancy at birth has reached 82.4 years in 2013. Meaning there is about 8 years no coverage for the elderly and this is the age that the elderly need more personal accident insurance.

Luckily there is one Personal Accident Insurance issue by NTUC income to protect the elderly - SilverCare Insurance

The eligibility is below age 75 and able to renewable yearly for life.

My mother had a fall in May 2016 and caused fracture right colles. She was able to claim for the medical expenses under this SilverCare Insurance.

No More Free Refreshment aka Food in SPH Annual General Meeting 2016

I have received the annual report from SPH and surprising it attach a note to the Shareholder as follow :

1 November 2016

Dear Shareholder,

After due consideration, the Company has decided that it will only serve coffee, tea and bottled water, with effect from the forthcoming 32nd Annual General Meeting on 1 December 2016.

We thank you for your understanding and look forward to seeing you.

Yours faithfully,

For and on behalf of

Singapore Press Holdings Limited

Ginney Lim May Ling (Ms) 

Khor Siew Kim (Ms) 

Company Secretaries