NTUC Incomeshield Appeal - additional Information Required

After sending my appeal to NTUC Income,  few days later received below letter from NTUC Income

Dear Policyholder

INCOMESHIELD - INFORMATION GATHERING(APPEAL)
INSURED NAME: XXXXXXX
POLICY NUMBER: 90XXXXXX

Thank you for your appeal for Enhanced Preferred and Plus Rider

We would appreciate if you could provide the following information:

1) Supplementary Health Questionnaire on mitral valve prolapse
2) Please submit latest echocardiogram done within last 1 year.
Note: Decision depends on the findings of the report.

(Please do NOT submit original copy of medical report/test result. We only need a clear photocopy)

(For internal ref: XX/XX/XX)

Please not that should you undergo any of the above test(s), or obtain the above report(s) from the hospital(s) and/or clinic(s), the cost of the medical report(s) and the test(s) will be at your own expense.

We have enclosed a self-addressed envelop for your convenience. If we do not hear from you by xx xx xxxx, we will proceed to withdraw your appeal request.

If you have any queries, please call our Customer Service Officers at 63321133 or email healthcare@income.com.sg. We would be most happy to assist you.


Yours sincerely,


Christabel Chang
Manager
Group & Health 

After received this letter, I have only 10 days left to get my medical report. I neele to search a clinic that able to do the echocardiogram and can get the report fast. I search through internet and most of them are in hospital.

Suddenly I browse through TCC website and found

TCC Heart Check Up for Members by 

Lifeline Heart Centre located at Mt Elizabeth Medical Centre.

So I called and found that they able to do the check. The report  will be available after .the test. The appointment date is next day morning.