Safety Alert - Philips Rice Cooker HD3027

Last Year I had bought a Philips Rice Cooker HD3027 for standby in case of my old rice cooker spoilt.

Last week my old rice cooker spoilt and I started to use the new Philip Rice cooker HD3027. On the second time of used, I put the rice cooker to warm mode, after 10 mins, I started to smell burning from the rice cooker. I quickly turn off the power and open the cover, all my rice was burn to brownish colours. On the third time of used , I turn on the rice cooker to warm my rice again, after 45 mins, the rice cooker could not be opened. I quickly turn off the power and wait till it cool down then can open the cover. To my horror, the housing of the rice cooker was melted and luckily I turn it off early if not it will be a fire hazard.

I had reported the case to Philips Consumer Care and below was their reply :

This is an update on your case. As per relevant team, you can bring the unit to our service center for assessment however setting proper expectation, if they have proven that it is not a manufacturing defect then charges may apply. 

Another option I have for you is to provide you a 30% Discount Code you can use to buy a new unit thru our Online Shop: https://www.philips.com.sg/shop/ 

If you need further assistance, please let me know.

Kind regards,

Ren
Philips Consumer Care Consultant
Hotline Number: +65 6882 3999
WhatsApp: 96651349

This is a ridiculous customer service reply to the customer. As a responsible company and for the safety of the consumer, they should take the initiative to bring the product back to their company for investigation. May be this is the only one that gave the fire safety hazard to the consumer but I can be assure that this product got the flaw which is the warm mode not function as it suppose to be.